What do I get when I submit a BIA skin care consultation request?
Membership/Guided BIA skin care program
Membership starts the day of subscription, and will be automatically renewed at selected time frame. Cancellation of membership is within 48 hours from time of purchase or renewal.
There are 3 membership options: a three month membership with one consult, a 6 month membership with 2 consults at 3 month intervals and a 12 month membership with 4 consults at 3 month intervals. The membership activates from the time of purchase, with a one week grace period to allow time for completion of questionnaire and photo uploads. For 6 and 12 month membership plans, we will send you a reminder to update your skin care needs before the next consult. Access to your BIALife mentor in the chat feature is active for the duration of your membership, starting from the day of your purchase with one additional week grace period.
One of our fundamental values is authenticity. As such, we only carry skin care products that we have personally tried, observed the effects on our patients, and are backed by medical research and scientific evidence. At BIALife, we have done the legwork for you to provide personalized recommendations on products recommended by board- certified dermatologists.
Delivery, return, refunds
We have partnered with Route shipping protection to cover any unexpected damage or loss of your skin care products in transit. If you have selected Route shipping protection for your skin care order, please file claim directly with Route with your order tracking number. If you choose not to have Route shipping protection, once the order is shipped, we cannot cover any loss, damage or theft that occur during the shipping or delivery process.
Once régimen is completed by your mentor, the service is non- refundable.
Membership programs can be cancelled within 48 hours of purchase.
Membership renewal must be canceled within 7 days for cancellation.
Member credit needs to be redeemed by the end of each subscription, not able to be carried over to next period.
Member subscription period starts from the date of sign up.